Support Operations Manager

Company: VirtualVocations
Location: Tacoma
Posted on: November 1, 2024

Job Description:

A company is looking for a Technical Support Manager, Operations in Brazil.

Key Responsibilities

Lead and develop the support operations team, promoting continuous improvement
Identify and diagnose issues within production systems to minimize disruptions
Establish and monitor key performance indicators (KPIs) to evaluate team performance

Required Qualifications

English C1 proficiency
Experience in cards authorization processes and services
Proven leadership in support or operations environments
Solid understanding of technical environments
Ability to develop and implement strategic plans aligned with organizational goals

Keywords: VirtualVocations, Federal Way , Support Operations Manager, Executive , Tacoma, Washington

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