SERVICE DESK TECHNICIAN

Company: Apex Systems
Location: Seattle
Posted on: October 30, 2024

Job Description:

Service Desk Technician II Contract: 6-Months with a chance to extend to a year Location: 4 days on-site in Seattle, WA (South Lake Union)Pay rate: 28hr
Overview: Looking for an experienced Service Desk Tech who has worked desktop support in a healthcare environment. The Desktop Technician performs routine installations and support of workstation hardware and software, resolves desktop computing-related problems, and supports Audio Visual setup for Video Teleconferencing and routine Audio Visual request.
Responsibilities:

• Resolve service tickets as assigned by the Help Desk with a focus on providing outstanding customer service
• Provide exceptional customer service at all times.
• Manage tickets in queue in accordance to established Service Levels
• Provide updates to customers at regular intervals on ticket status.
• Resolve the technical issue presented in support tickets and provide clear concise documentation on resolution of each ticket
• Be aware of and adhere to all procedures as outlined in the Desktop Support Operations Manual.
• Will be assigned to various project related work such as departmental moves, and yearly PC refresh.
• Assist customers with AV related request
  Qualifications:
  • 3+ years of Service Desk or Desktop Support Experience
  • Remote Phone Support Experience
  • ServiceNow Experience
  • A+ Certification
  • Dell hardware certification
  • Experience supporting HP printers
  • Must have in-depth knowledge of Windows NT 4.0, Windows 2000, and Windows XP Operating Systems, and be capable of installing, troubleshooting, and configuring each.
  • Possess a thorough understanding of Windows network shares and permissions.
  • Have knowledge of Apple Computers, the Macintosh OS versions 8.0-10.X.X, and the troubleshooting and configuration thereof.
  • Be proficient in configuration, troubleshooting, and installation of MS Outlook email clients.

Keywords: Apex Systems, Federal Way , SERVICE DESK TECHNICIAN, Professions , Seattle, Washington